Refund policy

If your item arrives damaged, is faulty or is different from what you ordered, please contact us through our Contact page with your order number and a description of the issue. Photos, where available, can help us assess the problem.

We will provide a repair, replacement or refund as required under Australian Consumer Law. For major problems, you can choose a refund or replacement. Nothing in this policy limits your statutory rights.

Please contact us for return instructions and the return address. Original packaging is not required for faulty-item claims. If a fault is confirmed, we will reimburse reasonable return-postage costs; please keep your postage receipt.

Approved refunds will be returned to your original payment method unless otherwise agreed. We will confirm when the refund has been processed; your bank may take additional time to display it.

We do not offer returns or exchanges simply because you change your mind. This does not affect your rights for faulty, damaged or incorrectly supplied goods.